Case study
Over time, recovery softwares have introduced various communication tools in addition to financial records. This was also the case with Indecs. When we found out that the VIEKR system was operational, we immediately decided to introduce this type of mailing in addition to paper-based communication. However, as we did not want to have to check the messages exchanged in the implementation in two places (postal mail and electronic – VIEKR – mail), we integrated the VIEKR connection as a channel in a “transparent” way. Even though VIEKR has strong encryption and electronic security techniques, Indecs users do not notice any of this: mail arrives and leaves in the same way as if it were a simple e-mail inbox.
Due to the E-administration law, which makes written communication with the independent court bailiffs mandatory in electronic form, our clients have obviously requested Indecs to be able to connect to the VIEKR system (Végrehajtási Iratok Elektronikus Kézbesítési Rendszere – Electronic Delivery System of Enforcement Documents).
Indecs’ VIEKR communication module, developed for this purpose, fully performs all the tasks of communication through this type of electronic channel.
With the help of this module, it is possible to generate VIEKR messages individually or even in groups, by selecting “VIEKR message” as the media type, in the same way as other message exchanges.
With the help of the VIEKR identifiers stored for each executor as a recipient, the generated messages are delivered to the recipients via the VIEKR system with an electronic signature.
In case the VIEKR identifiers of the recipients change, they are automatically updated from the VIEKR system itself.
In case the VIEKR identifiers of the recipients change, they are automatically updated from the VIEKR system itself.
The status and delivery of messages can be tracked in the system in the same way as for any other media type.
For incoming messages, VIEKR messages from the enforcement offices are manually or even automatically filed in the inbox of the corresponding debt case, and the case administrator receives a calendar entry of the receipt of the VIEKR message.
To summarize the above, the Indecs VIEKR communication module – to the satisfaction of our customers – fully meets the criteria for using the VIEKR system, namely:
✔ individual and group generation of messages of the appropriate media type
✔ authentication of message exchanges by electronic signature
✔ sending of messages using the VIKER system
✔ reception of incoming messages
✔ filing tasks for incoming messages
✔ notifying operators of incoming messages.